“Receptioner worthless”
Very poor customer service. The reception staff were unprofessional.
Mohammed3 weeks ago
★★★★·Kolkata·7.8
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or just type it: “around the 20th, three nights”
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The Sonnet Kolkata, a 4‑star boutique hotel, sits two minutes from Salt Lake City Centre Mall and 20 minutes from Netaji Subhas Chandra Bose International Airport. Its airy, air‑conditioned rooms boast large windows, flat‑screen TVs, minibars, and in‑room safes. Guests enjoy an outdoor pool, fitness centre, business centre, free Wi‑Fi, and the Aura Restaurant’s local, Oriental, and international menus.
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How guests rate the property, aspect by aspect.
Very poor customer service. The reception staff were unprofessional.
Mohammed·3 weeks ago
Excellent location, welcoming and always helpful staff, a good breakfast buffet, clean and comfortable rooms, and prompt housekeeping. However, this was my second stay and the pool and gym were out of service again, and the bar was not very inviting.
Indrani·3 weeks ago
Excellent and helpful staff, but the hospitality was lacking.
Saiprasad·A month ago
The staff were great, and the hotel is close to the airport with good facilities at a reasonable price, but the safe didn't work and one of the plug points in the room was dead.
Mahavir·A month ago
Very good service
Pintu·A month ago