Di Palazzo

“Um hotel família.”

I liked the cleanliness, the staff’s attentiveness, and the breakfast. The room was too small.

Lee·Hace 2 semanas

“Recomendo! Bom custo benefício.”

The rooms were cozy, the breakfast was good, and the hotel staff were attentive. We had an issue with the bathroom drain that flooded and brought sewage back into the room, but the hotel arranged another bathroom for us to shower.

Giordano·Hace 2 meses

Breakfast was good. There was no parking.

Gustavo·Hace 2 meses

“Atendimento péssimo, atendentes arrogantes.”

After a 7‑hour trip, we were told the three rooms we’d booked couldn’t accommodate the guest configuration we’d specified, and the only options were to cancel or pay an extra fee. The extra charge was wrong because the booking matched the number of guests we had selected on the platform. The staff couldn’t resolve the issue, couldn’t cancel the reservation, and finally issued a Pix refund. We had to find another place at 23:00 and were very disappointed. Updated 24/04/2026: We did not request a single three‑person apartment; we booked three separate family rooms with the correct guest setup, confirmed by the platform with no compatibility alerts. When we arrived around 22:00, after a long journey, no suitable rooms were available; only standard double rooms were offered, and part of the group was crammed on floor mattresses, showing the rooms didn’t match the contract. Our family couldn’t be accommodated and had to secure alternative lodging that night. The refund does not erase the service failure or the inconvenience caused. The incident is documented and action is underway, yet the local service remains unsatisfactory. Regards.

Wyllyans·Hace 5 meses

“Hotel novo, bem localizado, quartos grandes, camas boas, café bom!”

The beds were comfortable, but the air conditioning in room 9 was low power, taking a long time to cool the room; even at 17 °C it still struggled, likely due to insufficient capacity for the room size.

Lucia·Hace 6 meses