SONRE' B&B

“Bewertungsaufkleber von BOOKING.COM mit 9.5! Ich frage mich wofür?”

The breakfast was nowhere near what the pictures in the listing promised. It consisted of packaged rusks and a capsule coffee machine. Every attempt to contact the operator was ignored—no knocking on the door, no WhatsApp messages (the operator’s chosen contact method). There was not even a reply to the written messages. I sent a note that I was leaving the accommodation, and again no contact or refund. A rating sticker of 9.5 was glowing on the front door! I wonder what that means?

Arne·Hace 2 años

The place was comfortable, intimate, and well‑served: during our stay we felt at ease and the Rubino room had all the necessary equipment, plus it was always clean and sanitized daily. For the type of vacation we were after, the location was excellent, and the people who welcomed us let us enjoy the beauties of Salento. Ruffano, for instance, is a city worth considering for its strategic position and the various traditional festivals—very beautiful and original, organized by the locals themselves during the time we were there (around Ferragosto). The only downside was that we expected the breakfast to be more abundant and consistent; the food was top quality but not always available. I point this out because it’s important for a B&B to address it. In any case, there’s a bar nearby that serves great breakfasts if the B&B falls short.

Leo·Hace 2 años

“Titolare del B&B sparito nel nulla!”

A brand‑new, spotless building, but the owner vanished from the morning of 17 August until the end of my stay on 19 August, leaving me without breakfast and making his phone impossible to reach. I can’t believe it!!

Moira·Hace 2 años

“Ci siamo trovati molto bene. Grazie Giuseppe!”

The location is spot‑on, the rooms are clean, the place is quiet, and the staff are friendly.

Gaetano·Hace 2 años

“Blijf hier weg!”

Our room looked nice and clean when we arrived, but from the start the host rarely answered his phone— I felt like I was dealing with a fraudster. He smelled of alcohol, and when we reached the front door it was closed; I called but he didn’t pick up. He eventually showed up, but something seemed off about him. He let us in, then told me he couldn’t serve breakfast because of the alcohol smell, and I told him we’d talk tomorrow. We never saw him again and had to eat breakfast nearby for a fee. He never asked for our ID, even though that’s required everywhere. Towels were never changed; we had to use a single set per person. No one ever cleaned the rooms. At check‑out I requested a compensation for “extra costs” such as breakfast, laundry, and service I didn’t receive, but I got no reply. I understand he might be dealing with alcohol, but make sure your B&B is run properly and get help.

Liliana·Hace 2 años