Ubud Kerta Prashati

“Pleasant”

The property was beautiful, the room modern and comfortable, very clean, and the staff were wonderful and hospitable. Nothing negative.

Shreya·Hace 8 meses

An amazing place with super friendly and helpful staff! Central location, beautiful house and pool.

Michael·Hace 9 meses

The staff’s treatment was exceptional, very pleasant and attentive. Nothing bad to say.

Ditomz·Hace 10 meses

“A fraud.”

I arrived to what was basically a construction site and stayed for only an hour. I usually work outside, but it was impossible in such a messy environment. Everything was cheap and poorly maintained. I immediately booked another hotel and asked for a refund. The staff first agreed, saying they would return the money once confirmed, but that never happened. Now they cite a non‑refundable policy. I understand that properties need to be developed, but in that case guests should be clearly warned about the actual conditions before booking. My refund has still not been processed after a month, and the issue remains unresolved. I will keep pursuing it.

Raminta·Hace 11 meses

“Übernachtung 1-2 Nächte ok, aber die Atmosphäre empfanden wir nicht als entspannend/einladend.”

I was in the city centre and could check out late. The staff spoke almost no English, so communication was tough. The place didn’t look like the photos; it felt more like a guesthouse than a hotel. The outside area seemed unfinished, maybe under renovation or partially overgrown.

Selina·Hace 11 meses