Surtel Hotel

Great spot, staff were helpful and friendly, the room was clean and service was good.

Hannelie·Hace 2 semanas

“Jó”

The hotel is in the city center. The receptionist was friendly and helpful. The room needs renovation.

István·Hace un mes

“Vasat”

Everything was terrible. The first room we were given had a view of the night club, so we switched to the second room. The bed was broken. The air conditioning smelled awful. Cleanliness was average. The toilet flush was broken and unusable.

Gülseren·Hace un mes

“Horrible”

The hotel was filthy and stank; I couldn't stay in that room. After checking in I asked for a room change because of the odor and dirt, but no housekeeping was on duty and no rooms were available. The next morning I spoke to the owner, who said the smell was normal because of the sea, and then sent me to the manager. The manager wouldn’t give me another room, but the receptionist stepped in and swapped rooms right away. I wouldn’t recommend this nightmare to anyone. I paid for “all‑inclusive,” yet the food was awful and cold. The lettuce looked like it had been chopped days ago—wilted, brown, inedible. The spaghetti seemed frozen and tossed together. The chicken breast was probably a schnitzel from the day before, just with a little sauce. In short: horrible. The hotel’s offerings are not worth the price. Internet is only in the lobby, not in rooms, so the whole experience is “horrible.”

Anamaria·Hace un mes

“لايسكن الا لمضطر...”

Nothing. The room is cramped, the bathroom is bad, cleanliness is average, and the food is terrible, yet the price isn’t reasonable.

Wail·Hace un mes