“Hotel mit internationalem Standard aber doch mit Sicherheitsmangel.”
Everything was superb and the hotel met international standards, except for the lock system of the “Landhaus” part of the Sonnenhof. The Landhaus, about 500 m from the main building and connected by a partly underground corridor, uses a card reader at its entrance that works only for the room, not for the lower entrance door. When I checked in the reader lit red but after a strong jolt the door opened. Later, at 18:00 I left the hotel and returned at 21:00, but the lower entrance door was then firmly locked. I had to drive back to the main house, park on the street, go through the main house and a 300 m tunnel to the Landhaus, and then to the room. The lower door was indeed locked, and there was no way out except via the tunnel. At checkout I explained the problem to reception, and they told me there is a “bell‑button” inside and outside the door to open it. I don’t understand why the door must lock when a small push button next door can open it. My suggestion: either the room card works for the lower entrance door or that door should never lock; leaving the hotel must always be possible without extra help. That was not the case here.
DieterHace 4 semanas