Paradise Cove RV Resort & Marina

“POOR CUSTOMER SERVICEON”

Not much to say. The latch on the glass sliding door wouldn’t latch; their security measure was just a dowel in the track to stop the door from opening. The bathroom had no amenities like soap or shampoo – I was glad I had my own. An obvious fire hazard was a wall heater behind the sofa. Once I arrived I discovered my debit card had been hacked. I told the site manager about the issue and she said I needed to contact someone for a possible refund for the two days I couldn’t stay. I slept on Tuesday 15 Sep, left early on 16 Sep, and went home with no money available because my debit card was compromised. I called and explained the emergency; the CSR said she would need confirmation from the “site manager.” When she didn’t respond, I received a text asking the “site manager” to email booking to confirm my claim. As far as I know, she has not done so yet. It’s been almost a week. I would appreciate a refund for the 16th and 17th of September that I couldn’t stay at the resort. I’m very disappointed with the lack of care shown by the site manager.

Larry·Hace un mes

“All and all pretty good!”

The place was cute! Cozy! And the staff was super friendly the first day! The cabin was cute and what you needed to camp out for a few nights. The doors didn't lock , and the second day some Cans blew off are porch and we were gone the hole day for soft ball . They left me a nasty note about us being to loud and picking up are trash! But are cabin had 2 bags of trash just sitting right under the front porch for are hole stay they never picked it up but complained about 5 cans that got blown from the wind! The wifi was terrible!

Amy·Hace 4 meses

“Beautiful location, clean, quiet, safe. Beds need to be replaced.”

The cabin we stayed in was fine—clean and roomy. But the beds were soooooo uncomfortable. It would have been better to sleep on our own mattresses. The location and the view were spectacular, and the cabin was clean. The beds were way too uncomfortable; just put in nice beds and you’d bump up the value of this place by 100‑fold.

Aryeh·Hace 4 meses

We had a really great stay here - the place was cozy and comfortable, and we had a nice view. We weren't disturbed at all, and it was a really relaxing experience. We would definitely stay here again.

Mitchell·Hace 7 meses

“Awful”

We arrived just before 5 pm, but the staff seemed to have vanished. My husband tried to find someone to check us in, but he slipped on the ramp while trying to knock on the first cabin. It turned out they don't answer the phone after 4 pm, so we were left standing there. Luckily, a resident helped us out by calling the staff member, but things only got more chaotic from there - she forgot her key to the office, and we were told we'd get a key to our cottage later, but it never showed up.

Anónimo·Hace 10 meses