TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort

“Ok for one night stay but would not recommend staying longer.”

The spot is spot on, and the on‑site facilities are solid, but the double room was cramped—only fit for one person. The mattress was uncomfortable and I couldn't sleep well. Rooms are packed together, so the noise kept me up all night.

Nikki·Hace 2 semanas

The location is great and the staff are lovely and friendly, but the bathroom in our room needed an update and the floor was uneven—one side was higher than the other.

Dan·Hace 4 semanas

“Not the best”

Great friendly, helpful staff, fabulous entertainment, nice drinks in bar, nice food, lovely location. The cleanliness wasn't good, outside pool bed mattresses were very stained and dirty as was the patio area surrounding it. Dirty plates, glasses rubbish were left by people who should in an ideal world take it with them, but was left there all day. Room housekeeping wasn't good, nothing replenished when used especially toilet rolls, carpet was never hoovered once throughout our 5 day stay, top of headboard not been dusted in a long time and after hanging the clean towels on rail and putting used wet ones on floor by Bath they were left there. So even if house person mopped floor they would have to mop around them. Breakfast rota was an absolute circus, tables are reserved everyday for people having full board, wasn't told that so naturally sat where it displayed our surname. When the said customers came for their breakfast at 9.20am we were told to move, being led around a large eatery carry hot tea/breakfast in the hopes of restaurant manager finding a table. Finally seated, tables very sticky, my fork had congealed ketchup on it and not a teaspoon in site. So basically tables are reserved for the duration of breakfast while 40 people queue for a table. Could never find a cup, sugar, bread etc as waiters/waitresses are so busy. So busy they don't get time to clear the tables hence the queues outside. Surely get a time off the people who have reservations at breakfast and free up the tables as most reserved were turning up around 9.30am meaning empty tables sitting there for 1.5 hours. Chairs in entertainment lounge need sorting through, maybe throwing out all the ones with the foam bulging out. Left a day early as that was when we were without toilet rolls for 2nd time and only had the dirty wet towels on floor

Deborah·Hace un mes

“We were comfortable and absolutely loved the pool, Aztec Spa and bistro plu Arthur’s food which we had for 2 evening mea”

The facilities—swimming pool, fire & ice, the dining room breakfast, and the Aztec restaurant and Arthur’s breakfast—are great. The room was a bit tired, and the bath was far too narrow.

Deborah·Hace un mes

“Yes we had a lovely stay”

Breakfast was very good and tasty with plenty to choose from. The Aztec bar was a special place to congregate, but a family of seagulls is growing up knowing they will be fed with scraps from outside tables covered in dust, grease, and poop—I washed one with soap and water. The pool was also used for seagulls to bathe and poop, so I wouldn’t use this pool, especially since avian bird disease has been registered in the area. Suggestion: notices on tables to return plates to the inside erected shelving on trays.

Alison·Hace un mes