Shahristan Hotel

“Спасибо большое за внимательное отношение к гостям. Месторасположение просто шикарное: длинная береговая линия и немного”

A huge room with a sea view 😻, courteous staff, tasty food, and room‑service delivery. The beach is sandy, has wooden loungers and umbrellas, though there aren’t many. The sea is just a couple of steps from the hotel.

Anastasia·Hace un mes

An excellent hotel! The kitchen, cleanliness, and staff were all superb.

Olzhas·Hace un mes

“Зоопарк и ужасное место.”

We’re from Astana, and it’s rare to find time to relax. We booked through Rixos from 9 to 12 July, but we still had to stay somewhere. We chose this place based on decent reviews. The building is still under construction everywhere, even on the property. We entered through the main entrance, which is near the trash area. The room was decent, nothing extraordinary, and I had no complaints. The real issue began with the restaurant, which everyone praises. They refused to give us ice, saying the ice maker had been broken for a month. About 80‑85% of the menu items were missing. There was a very bland chicken kebab with only 2‑3 pieces per portion, a chicken soup, and that was it. There were no nearby cafés or restaurants, no shops, and the place was empty. The food people eat in the heat is just not good. We asked to cancel on the second day, but they refused. After that, we saw a table with several men, a child, and a woman who turned out to be relatives of the chefs. Those men calmly brought cigarettes into the kitchen. The windows were transparent. A woman with a stray cat and a child also entered; the child held the animal. Is that normal? No. When we pointed this out, the management supposedly told the “chef” and offered a 50% refund of the booking. That’s ridiculous. Neither 50% nor 100% of the unused services were refunded. Nothing was returned. We have photos and videos. We filed a complaint for a refund with Booking, but no one answered. Who will protect our rights?

Nurlan·Hace 3 meses

“Улучте сервис, много над чем поработать еще”

The location and the beach itself were good. We stayed for three nights, but most impressions were negative. From the start, the staff were unfriendly: they answered our requests reluctantly and we had to beg for help. Cleaning only happened after we asked specifically. Breakfast left a bad impression: the selection was very sparse, and they set up the breakfast quite late. It was especially inconvenient because of the nighttime events. Two nights in a row, loud music and a disco played in the hotel. One night, a car‑show party was held on the beach. Guests not attending the event couldn’t dine normally because the staff said the kitchen was temporarily closed. There were also problems with basic facilities: there was no iron in the entire hotel, no laundry service, which is odd for a place that mostly hosts out‑of‑town guests. The room didn’t even have a trash bin. A particularly unpleasant situation involved the shower trap. At night it clogged, we asked for it to be cleared. Moreover, one guest slipped and fell in the shower. The manager ignored the complaint and the request for help, simply leaving. We had to wait a long time for someone to fix the clog. This attitude toward guests and safety concerns is unacceptable. Overall, it seemed the owners were cutting costs excessively on guest comfort, and the service didn’t meet expectations. We don’t plan to return.

Assel·Hace 3 meses

The sea‑side location alone is worth it. The area is quiet, 20 km from Aktau. It’s much better for swimming than Aktau itself. The room is huge and clean. I was surprised by the sea: the water is crystal clear, though halfway through June it was cold by my standards. We gladly took a swim, but given the heat. Overall, I think it deserves an extra star beyond four. Everything was excellent.

Elio·Hace 3 meses