Hotel Gemini

“Ich würde dort wieder übernachten.”

Overall, I really enjoyed it.

Felix·Hace 3 días

“Terrible experience and Unreliable”

Nothing good, and the experience was terrible—absolutely unacceptable. I wouldn’t recommend it. This was one of the worst hotel experiences I’ve ever had. We booked a room at Hotel Gemini Self Check-IN in Düsseldorf for two nights, from 17 to 19 September, but couldn’t get into our room because the card provided for self‑check‑in didn’t work. There was no staff on site to help, and we couldn’t reach anyone by phone, chat, or SMS, even after repeated attempts. We were stranded without the accommodation we had paid for and had to find another hotel. The hotel’s follow‑up was even worse: they claimed that assistance was available, even though no one was there and we couldn’t contact them through any channel. It felt like an attempt to deny what actually happened instead of taking responsibility. A self‑check‑in hotel should at least ensure guests can access their rooms and provide a reliable way to get help when something goes wrong. Neither of these basics was met. The whole ordeal was stressful, costly, and completely unacceptable. We paid for a room we couldn’t use, got no help when we needed it, and then faced claims that didn’t match our experience. They even refused to give us a refund! I strongly advise against booking this hotel. Terrible service, no accountability, and a complete lack of respect for guests—avoid at all costs.

Maevia·Hace 6 días

It’s well located but very small.

Maria·Hace una semana

Rien Le personnel est un fou furieux En 30 ans de voyage j'ai jamais vu un ga pareil il m'a jeté dehors avec mon bagage pour 40mn de retard de départ de 40mn. Tous tres tres mauvaise experience jamais vecu en 30 ans d'hôtels, mais surtout leur homme de ménage un fou furieux et psychopathe avec une agressivite inoui du jamais vu. A 11h40, Il est rentré qui sans verifier ni frapper a la porte. Je lui ai demandé gentiment 2 mn le temps de ramasser mes affaires et que je nai pas fait attentiona l'heurede départqui était 11h. Il n'a rien voulu comprendre, il a retiré la carte magnétique et m'a demandé agressivement"tu sors maintenant" en criant comme un détraqué. Il a gardé la porte ouverte et m'avait refusé l'intimité pour ramasseur mes affaires. Il n'a pas arrêté de me menacer d'appeler la police alors que je ramasser mes affaires. Il voulait même me frapper. Je ne comprends comment Boonking pourrait garder un tel hôtel dans sa liste et ne pas protéger ses adhérents de Tel agissements. A EVITER IMPÉRATIVEMENT LE LIEU EST TRES AVEC LE PSYCHOPATHE SUR PLACE

Ahmed·Hace una semana

The room is clean and reasonably priced, a comfortable place. The distance from Düsseldorf central station is far.

Hosney·Hace una semana