Xyst Notting hill the Mall, Mussoorie

We had booked our stay in this hotel with We had book 3 standard (only 3 were available )and one deluxe room Upon reaching there hotel told us that these 3 rooms are all on different floor and do not have any window. Upon questioning they said that everything is mention on the booking page(I checked.nothing was mentioned) Still we accepted,but the AC in one of the rooms was not working and the room was filled with bad smell, absolutely no ventilation and was suffocating like hell. They wanted us to take that room also which obviously was not inhabitable So we asked them to cancel the booking to which they denied. After a lot of hassles the hotel decided only to cancel only one room and not the entire booking. We were forced to stay in three small,ill ventilated rooms only which was very combursome and so one of the guests moved out to other hotel the next day also was not a great help in assisting with this. They said they can cancel and refund only if the hotel agrees and the hotel kept on saying that we cannot do anything. the guest have to take all the pain in cancellation We had no option but to carry on our stay for the rest of 2 days in such a negative atmosphere and the whole vacation was ruined because all of the family members could not stay together, and we had to spend hours on phone in discussion with or hotel employees even on 2nd and 3rd day. even the customer service of is hell.they don't even call back or reply to email. Even the location of hotel is very very steep up hill. They do offer shuttle service for this.but only till 9:00 p.m., so u have to walk very steep upwards(even my mother had to do it at 75+ age,both knees operated) with your bags and shopping, very tiring and a spoiler

Avinash·Hace 4 meses

I liked the staff and the rooms for the rates offered to international guests. The front‑desk lady was welcoming and did her best to help us. The main issue that needs urgent fixing is the POS machine, which cannot accept international bank cards. We had to contact many local contacts in India to sort payments. We’re not from India, so paying their bills was difficult. They need to arrange settlement with their bank so foreign clients can pay at the hotel.

Buldewo·Hace 6 meses

“Very difficult to reach”

It’s hard to reach; it’s not on Mall Road but off it, on a very steep climb. The location is the main drawback.

Ravi·Hace 7 meses

Honestly, the location was a major letdown.

Naresh·Hace un año

“Never book this hotel, such a disaster property and staffs.They will loot you”

We made a huge mistake booking this hotel - it's on a super steep hill and the road up is really narrow. The staff were really rude, especially the receptionist and general manager. They upgraded our room but it was tiny and dirty, and they charged us extra for a low-quality mattress. Oh, and the room was infested with cockroaches.

Abdul·Hace un año