The staff were friendly, but the lift wait time was a bit frustrating.
PiotrHace 2 semanas
Un momento…
★★★★★·Hanoi·9.1
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o simplemente escríbelo — «hacia el 20, tres noches»
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The Kecho Legacy Hotel Hanoi & Spa offers a 5-star experience in Hanoi, featuring a spa, wellness centre, sauna, and restaurant with free WiFi. Guests enjoy private check-in, airport shuttle, beauty services, and 24-hour front desk. The family-friendly restaurant serves local and international cuisines, including vegetarian and vegan options. Located 24 km from Noi Bai Airport, near Thang Long Water Puppet Theater and Hoan Kiem Lake.
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Cómo valoran los huéspedes el hotel, aspecto por aspecto.
The staff were friendly, but the lift wait time was a bit frustrating.
Piotr·Hace 2 semanas
The décor is fantastic, the staff are very friendly, and everything works smoothly. The only thing I’d suggest is adding TV channels; the current setup only offers YouTube or NET streaming.
Luisa·Hace 2 semanas
The hotel sits in a very convenient spot in the old quarter, and the team provides good service. However, the room photos we received were misleading; the actual room was smaller, the bathroom was smaller, and overall it was much more basic than depicted.
Yaniv·Hace 2 semanas
Anna is the best! The people are wonderful. The place is very historic, full of Vietnamese cultural and historical touches.
David·Hace 2 semanas
The location, we picked it as we have stayed in this street many times. The photo's did not represent the reality and I have no idea how they get a rating above 9. We did not stay, our friends checked in the day before and expressed their disappointment and got a refund. They mentioned we wouldn't be staying either and the hotel immediately charged my card in full. It was a battle to get a refund and a really horrible start to our trip. We had booked a Junior Suite, it was horrible , dark and dingy. Rosie was very rude and initially refused to refund the full amount. When I suggested I was going to post authentic pictures from the room she obliged. Then she tried to tell us she would have to cover our accommodation costs. I don't believe this was true and if so another big reason not to stay here
Tammy·Hace 2 semanas