Mulhouse City Loft

“Annonce mensongėre”

I had zero positives, everything was negative.

Anne·Hace 4 semanas

“Décevant”

The room was comfortable, but there was no light or it was very weak, no space to eat, just one chair to sit, a small desk used as a table, and nothing explained how to turn on the ventilation.

Sebastien·Hace un mes

There was a faint tobacco smell in the room, the lights didn't work, the floor felt a bit sticky, and checking in was complicated—it felt more like a private BNB apartment than a hotel. The place was odd.

Alexey·Hace un mes

“Zimmer ok, aber im Sommer zu heiß. Kontakt mit dem Besitzer unangenehm, deshalb keine Empfehlung!”

The apartment was large with several rooms that could be booked separately, which was very convenient for our group that rented all of them. However, it was so hot that we slept badly; outside it was cool at night, but the windows were locked and couldn't be opened. Only one room had the promised air‑conditioning, three had fans, and one had nothing to cool the room. We couldn't cope with the heat. The most uncomfortable part was dealing with the operators: after the first night, after some back and forth, I was told in writing that the windows would be unlocked. The messages were brief but acceptable, and there was no empathy or apology for the lack of cooling. When we returned in the evening, the windows were still closed. I called, and the first question was why I was calling at that hour. After almost a whole day of begging for the windows to open, it was a bit irritating. Then a staff member arrived, was friendly but spoke so confusingly that we couldn't understand him. He claimed to be the owner. We took the chance to explain our frustration—somewhat annoyed but not rude. Shortly after, the actual owner called, and in a very sharp tone told me to leave the employee alone. He said he would call me again later and hung up before I could reply. That follow‑up call never came. The employee stayed a bit longer in the apartment to fix something. When we said goodbye he was very cheerful and chatted with us, but we didn't really understand what he said. Overall, we didn't know whether to laugh or cry about the situation. We managed to sleep on the second night.

Susanne·Hace un mes

The location, décor, and cleanliness were good, but the toilets and WC were separate from the lodging. The access system with coded handles didn't work for the bathroom/WC (it worked for the bedroom). No one was on site and I called. Someone was supposed to come, but they didn't arrive because they were unreachable. I couldn't stay under those conditions and asked for a full refund. I had to book another room at a different hotel. Bad experience.

Benoit·Hace un mes