The hotel is beautiful, very clean, in a good location with plenty of parking. I had messaged ahead asking for a room without stairs for our elderly parents, but the hotel hadn’t prepared anything; luckily they switched us to a downstairs room. The restaurant was closed because of a fiesta, which was one of the reasons we chose the hotel. Even though I had previously informed them I needed a gluten‑ and lactose‑free breakfast and was assured there would be bread and cakes, I had to ask for it and was told bluntly that I should have reminded them the night before – not great service and quite rude. I received one piece of bread, no cakes, no yoghurt. If they had provided those items, I would have given a 10 despite the restaurant not being open.
David·Hace un mes