“Struttura non idonea al soggiorno, sconsigliata.”
I was drawn to the hotel because it sits right in the heart of Naples, but from the moment we stepped into our room the hygiene issues were obvious. A strong, persistent mold smell filled the space and the ceiling showed clear mold spots, as the photos prove. The bathroom, located on a mezzanine, was equally bad: walls and floor were moldy, the plaster was crumbling, and the taps were visibly corroded. A heavy, lasting odor of mold and sewage also came from the bathroom. We had to keep the room window open all the time, which was uncomfortable and made it impossible to leave valuables inside. The towels were also stained with makeup. We reported everything to the staff on the morning of 26 September, and they said we could change rooms the next day, 27 September. By noon on that day we still had no alternative room. Because of the conditions and not wanting to stay longer in what we felt was unhealthy, we left the hotel between the night of 27 and 28 September even though we had already paid, and had to find our own accommodation.
FrancescoHace un mes