Oldtimer Motorhotel Guntramsdorf

I would recommend this place.

Artur·Hace un mes

The place was clean and the towels were excellent, but the breakfast felt overhyped.

Krzysztof·Hace un mes

“Korzystam z rodzina w drodze - polecam”

Location was good. There was no Wi‑Fi.

Artur·Hace 2 meses

“Unable to use our room due to lack of hotel assistance”

We booked three double rooms (10, 11, 12) at Oldtimer Motorhotel Guntramsdorf and arrived around 9:30 PM. While lugging our bags, the key to room 10 slipped inside and the door locked. No receptionist was on duty, so we dialed the emergency number at the desk and were told no staff would be available until 7:00 AM and that we could pick up a spare key from a nearby gas station. We went there right away, but the staff said they had no spare keys and never offered that service. Because of this misinformation and lack of help, we couldn’t access one of the rooms we’d paid for, forcing four of us into a single room, three women sharing one bed and one person sleeping on the floor—totally unacceptable. We planned to leave at 5:00 AM the next morning, but with no receptionist available we couldn’t retrieve our belongings from the locked room. At about 6:00 AM we called the emergency number again, and a restaurant employee finally gave us an access card to open the door. Without that employee’s help we would never have been able to collect our stuff. The room and bathroom were also poorly cleaned, with spider webs in several spots, showing the cleanliness standards were below expectations. The most disappointing part was the complete lack of support; we booked expecting reliable customer service if something went wrong, but neither the hotel nor the staff provided an effective solution. We paid for three rooms but could not use one because of the hotel’s lack of emergency assistance and incorrect information, causing significant inconvenience and stress.

Mnanil·Hace 3 meses

“Complaint regarding room access, service failure and cleanliness á”

We booked three double rooms and after check‑in the key to one room got locked inside. No receptionist was available, and the emergency number directed us to a gas station that had no spare key, so four people ended up in one room and one had to sleep on the floor. We couldn’t access our belongings until a restaurant employee helped us early the next morning. The room wasn’t properly cleaned and had spider webs. We’re very disappointed with both the hotel’s service and the lack of support and expect an investigation and appropriate compensation.

Mnanil·Hace 3 meses