Americas Best Value Inn & Suites - Houston/Hwy 6 & Westpark

“The owner’s attitude of the lady ơner got no respect customer”

Not great; I never got to enter the room.

Chinh·Hace un mes

“Mal mal”

Only the location was good; the TV didn't work and the sheet was dirty with a cockroach.

Ana·Hace 2 meses

Everything was perfect.

Juan·Hace 2 meses

“Not coming back”

The staff was nice. The bed was comfortable. Upon arriving to the place, I my first room key, went up to the room and the door would not open. I had to get the guy at the front desk to see was wrong and he had to use the master key to open the door and told me that I would have to wait for someone to come fix it but he doesn't know when. At first I was like ok I can wait but after inspecting the room there were other things wrong like there were no towels, missing pillows, and the TV didn't work. I was not comfortable in that room so I asked for a room change. The guy was helpful with that and gave a room on the ground level which I preferred. However that room wasn't no better either. There were also missing pillows, no fridge in the room, the TV remote only works on changing channels (volume and power doesn't work). At the time I was very tired because it was late and I bothered the guy at the front enough so I let it go. On my second day I went to front to let the staff know that there was no fridge in the room and the TV remote doesn't work, she told me she will the guy that works the night shift know and he will come fix it but the never came and at that point I was over it I just didn't want my money go to waste since it was nonrefundable. Later that night, I found out there were roaches in the room. That really pissed me off but I knew if I told the staff again they were just going to say ok will work on it and actually do nothing so I had to buy a small cooler to keep my food and drinks cool, buy pillows for myself, and raid to take care of the roaches during my stay. Another thing was house keeping, i didn't get any house keeping done in my room until my last day there and I stayed there for 4 days and i had to chase her down for her to do it. Very disappointing. Morale of the story is that you get what you paid for and I will not be coming back to this place again

Bartina·Hace 2 meses

“I did above.”

I found nothing to like. The worst experience ever; the place was a dump, stank, had roaches, and the bathroom door was busted with no knob. We had to move twice to other rooms and the same problems persisted. It shouldn't be called a hotel; the owners clearly don't care about repairs, only cash flow. The front desk guy seemed friendly but offered no solutions for the dilapidated rooms.

Sileshi·Hace 2 meses