Banff Inn

“The views are gorgeous and you’re on the main strip which is awesome. Staff was all very friendly. Just make sure you bo”

It’s a gorgeous old property. The rooms were nicely renovated and very pretty. I don’t know where hotels get their mattresses from, but someone needs to hook these people up with some endy or Casper mattresses 🫣

Madison·Hace una semana

Nice location. Pizza resturant was nice Having a separate room was good. Walking distance to main center. We got free bus pass included and $15 to use for breakfast at thier other hotel 2 hotels down. Kitchen facilities could have been better if tbere was a sink and cook top as well as plates etc

Anna·Hace una semana

“Room Did Not Match the Booking”

The room I booked was nothing like the room I was given. When I went to the front desk, they told me, “We only have 4 of the corner rooms you booked, and they are all occupied.” When I mentioned that the room didn’t even have a bathtub, I was told that I should have requested a bathtub in advance. But a bathtub was clearly listed among the amenities of the room I booked. Is a guest really supposed to make a separate request and get confirmation for an amenity that is already included in the room description? The staff member responded with the completely irrelevant comment, “I don’t know where you are from.” I have been in situations before where the room I booked was unavailable, but the front desk always informed me during check-in and upgraded me at no additional cost. Here, they gave me an inferior room without even telling me. On top of that, the bathroom smelled so bad that the odor spread into the entire room. I checked the photos of their other rooms online and realized that what I was given appeared to be a standard room with a king-size bed, presented to me as a “Deluxe King” room. In the end, instead of acknowledging the issue, the staff were rude and refused to take responsibility. The first front desk staff member was also very unprofessional from the beginning. While I was still explaining the situation, the staff member became visibly irritated, called another receptionist over, and I had to explain the entire situation all over again from the beginning

Shima·Hace 2 semanas

“Excelente”

Quarto espaçoso, muito limpo, com funcionários extremamente simpáticos e localização excelente

Mario·Hace 2 semanas

“We had a good time in Banff”

Good location, clean rooms, on-site parking. Very small bathrooms, ac did not work as expected in one of the rooms, Wi-Fi behave very strange: ok to browse web, but keep disconnect me from phone game. Expensive room rate with extra resort and parking fees. Very small restaurant, sending guests to another hotel for breakfast

Ming·Hace 3 semanas