“Not as expected”
The hotel itself was fine, but several aspects needed work. Breakfast was included in the rate, typical and very nutritious. The receptionist was the only staff member present, handling reception, waiting, billing, and cleaning duties. The bed was extremely uncomfortable, leaving me sore from the mattress that wasn’t very orthopedic. Checking out took over 20 minutes. Housekeeping entered the room before we had checked out; we went to confirm we hadn’t left anything and found a staff member already cleaning, even before we returned the keys at 11:30 a.m. Dinner at the restaurant lacked ingredients; we received a dessert instead, and the experience was ruined because the dish listed on the menu was missing. We told the receptionist/waiter, who said they didn’t have some ingredients, and asked why a menu was offered at all. We sent a separate message to the hotel, but they never replied or apologized. We were never informed about the BIRD GARDEN; we walked all the way there and had to request a key at reception, missing the chance for birdwatching. We left early the next day. The hot water in the shower kept shutting off while you were naked, making it impossible to shower at that temperature. Wi‑Fi was turned off at 8 p.m.; we could only use it in the restaurant, a very bad overall experience.
EdwinHace 2 semanas