Casa Bella - Room 1

“Un bon séjour”

The apartment is near the train station and a supermarket, making it very easy to access. The accommodation was clean (though this can vary depending on who you share it with). The host was responsive to requests during the stay :) Overall I recommend it! The double bed isn’t really a double bed: it’s two small beds that are linked. They remain comfortable. The view is quite significant. If the bed were oriented differently, the view could be less.

Florine·Hace un mes

The room is large, the kitchen is well equipped, check‑in is simple and the staff are efficient and helpful. The bathroom is shared, so cleanliness depends on guest behaviour. 40 euros isn’t cheap given the very basic setup, but those are the local prices. It’s about a 10‑minute walk from the station in a quiet area.

Tommaso·Hace un mes

“It's enough for 1 night to stay, but I will not comeback.”

The communication with the staff is good. The location is comfortable and quiet. Towels are old and dirty.

Melinda·Hace 2 meses

“It’s good for the price!!”

My flight landed at 1 am, and all the other places told me I’d have to pay $20 for late check‑in, but here it was free. Check‑in was smooth; I received the lockbox code before arrival, so it was perfect. The location is great, about a 10‑minute walk to the Mestre train station where you buy tickets from machines and go to Venice for €1.50. The apartment was clean – the bathroom, the room, the kitchen – and really cute too! Hot water ran without issues. The host was attentive and communicative. The walls are super thick! I couldn’t hear the neighbors at all. One guest in the next room blasted music in the morning, and it was loud in the corridor, but absolutely zero sound in my room. The bed was soft and comfy. I think the property has great potential to be the perfect stay. There is no AC, which is understandable; I don’t think anyone in Mestre or Venice has it due to the building exterior law. But a mosquito net on the windows would be super helpful so you don’t have to close the window at night! The fan for cooling the room was okay; I slept fine as it helped circulate the air, but it was still too humid and warm. Adding nets to the windows, so you don’t have to close them at night, would make the experience so much better! Also, you have to walk to the 3rd floor and there is no elevator. I personally don’t mind that, but it’s something to keep in mind for those who want to avoid stairs. I think my stay was good overall. If you want a better experience, then you’d have to pay much more than that.

Tamta·Hace 3 meses

“Staff scortese e supporto inesistente”

The price‑quality ratio was decent for Venice, but the staff support was non‑existent. At checkout we were stuck between the two outer gates for 45 minutes amid swarms of mosquitoes because there was no button to open the outer gate, no intercoms (I don’t want to imagine a fire scenario), and the keys had to be left in the apartment. I called 8 times and never got a response, neither in person nor via Booking messages. They finally replied 10 hours later, accusing me of not following instructions and using the wrong phone number, when in fact I had used the only number listed on Booking. At check‑in they briefly mentioned that the two buttons near the door would open the gates below, but they forgot to say it was the only way, and it wasn’t in the written checkout instructions. Overall, a complete lack of professionalism in handling the situation, being unreachable, and then blaming the guest for instructions that were never given. Never again, and I advise everyone to avoid this place.

Federico·Hace 3 meses