“Servicio deficiente”
The view and the coffee were good, and the gentleman’s service was nice. However, there was disorganization from the start: when we arrived, the rooms weren’t ready and we had to wait two hours for them to be fixed, which delayed our rest and dinner. One of the assigned rooms also had water leaks. The price is not cheap for the incomplete service they offer, but they do charge you fully. They didn’t provide enough blankets for the number of guests; they only left one small duvet so if one person covered themselves, the other was left exposed. The hotel’s “solution” was to tell us to “let them know if we needed more.” It’s absurd to expect a guest to get up at 5:00 a.m. in the cold to ask for blankets that should have been available from the start. The bread was of poor quality and the French toast on the menu was badly prepared; clearly they don’t know how to make it. There was no shampoo in the bathrooms.
MabelisHace 2 meses