“50 percent chance of getting a truly ocean view room”
Staff, location, outdoor shower and food. Paid for an Ocean View Room, did not get it. There should be a lesser price to pay for a room that is not ocean view at all, it was tree and reception and garden view at best. Asked to be moved to the 'actual' ocean view room when we saw the occupants had checked out, was told no. The 2 stars is for the premise of booking this retreat in the first place, for the ocean view that is pictured on their page. Did not recieve the view at all. See the photo attached for the true view that we got. Room 10-3 by the way. Food and staff were fantastic though. I suggest you update your pictures and then adjust the pricing of the non ocean view rooms accordingly. Rooms do not include coffee or fridges which I consider ludicrous for the the prices being paid. There are often Brownouts where the power cuts off, when this happens Punta Punta has a generator but it is not sufficient in size to power the Air Conditioners in the rooms, I suggest you upscale them to power the ACs for your guests as we were left with no AC for nearly the whole first day of the stay
EashmHace 3 meses