WoodSpring Suites Austin Central

I arrived expecting a normal check‑in, but there was literally nobody at the front desk. I waited in the lobby for HOURS, starting at 1 PM, and no staff member appeared to help us. About 15 other guests were also waiting, with no communication, updates, or accountability. How does a hotel accept reservations and money but fail to have anyone to check guests in? We came to Austin for Freaky Deaky and instead of enjoying our trip, we wasted hours in a lobby wondering if anyone would show up. The complete lack of professionalism, communication, and basic customer service is honestly ridiculous. Guests shouldn’t have to chase down hotel staff just to receive a service they’ve already paid for. I’m extremely disappointed and will absolutely not stay here again. I requested a full refund and penalty‑free cancellation because this experience was entirely unacceptable. Save yourself the headache and book somewhere else.

Peter·Ayer

The place is impeccably clean, and the staff are very helpful.

Victorian·Hace 5 días

“It’s clean and feels safe, but smells awful and the bed is really hard. Sufficient for the one night, I wouldn’t want to”

It looked clean, but everything smells like weed smoke.

Hilary·Hace una semana

“I couldn’t get out of there fast enough in the morning.”

The beds were completely unacceptable for a motel charging $142 a night, and there was no coffee service except for an automated machine. The location was near a major highway.

Egidio·Hace una semana

“Das Zimmer war nicht sauber.”

The room wasn’t clean, as if it hadn’t been tidied at all. We booked a four‑person room but received only one towel, and the ones we asked for were also not very clean. We had a few electrical issues and had to sort them out ourselves. The room did have a kitchenette, but it was empty of any equipment, and there was no hair dryer.

Dorina·Hace 2 semanas