Safari Villa Botique Hotel

Удобный большой номер и удобная кровать. Хорошее месторасположение. При заезде взяли больше сумму, чем при бронировании. Когда я указал на несоответствие на следующий день, извинились и вернули разницу. Завтрак ужасный. Готовят ограниченное количество блюд, выбор на завтрак слабый. Ждать его долго. Территория грязновата, валялись кости, погрызенные собаками. В гостинице живут три собаки и кот. Одна собака лает. В душе стеклянная перегородка без всяких отметок, в нее можно врезаться при входе в санузел

Mikeman76·Hace 3 semanas

Very comfortable, felt like home to me. Mareya made dinner for me. The whole family is very very welcoming. The dogs were my favorite part every morning. I really enjoyed my time in this hotel

Sarah·Hace 3 semanas

“Merci pour votre accueil chaleureux. Je ne peux que recommander votre établissement.”

The atmosphere feels like a family home, a very warm spot in a quiet neighbourhood with a pretty pool and an excellent spa. Nothing else – it’s all great.

Olivier·Hace 2 meses

“Nice lodge but staff made the whole stay uncomfortable”

I shared this feedback with the hotel first to give them a chance to respond, but the email was ignored. We had a wonderful time in Namibia with beautiful impressions and the stop in Windhoek was our 9th and last stop along the journey. In every hotel we experienced a more than welcoming culture and hospitality. The stay with you was the outstanding low light in this context. Considering the online feedbacks that we read before and were in general very positive I would like to address this with you before official feedbacks. The arrival on Friday was a nightmare in terms of welcoming culture. The man who was there upon arrival was saying Hello, how are you with no slightest smile or friendliness. I introduced our family and that we are here to checkin. The next very impolite toned question was if we had booked for that day. Well yes, i confirmed. Then he said we should fill in the form - the form of the last guests with all personal details was still on the clip board! He went away to talk to the room service lady. We were not offered to have a seat nor a drink nor support with luggage. The room service lady then came back after a few minutes and mentioned that they were not expecting new quests that day and were surprised by us. This can happen and is no issue at all! However, leaving us standing in the hall way like not being welcomed felt more than bad. She tried to explain and was very friendly. She then explained that the family room is occupied by relatives and we were planned for another room but this is no family room. Our daughter is old enough to go for a single room, but clarifying this upfront if we would be ok with the change, would have made a complete different impression. The whole the second room was prepared we were waiting in the first one not knowing what comes next as the guy did not explain anything to us. I reached out to him again to ask for the keys for the rooms and received again a very short answer

Tatjana·Hace 2 meses

Very friendly, attentive and helpful owners! Xxx

Werner·Hace 4 meses