The service was very good, the facilities were super clean.
MiriamHace una semana
★★★·Bacalar·8.3
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o simplemente escríbelo — «hacia el 20, tres noches»
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Isel Magic Hotel in Bacalar features family rooms with air‑conditioning, private bathrooms, free WiFi, and private balconies or terraces equipped with dining tables and sofa beds. Guests enjoy a coffee shop, bike rentals, minibar, TV, and complimentary toiletries. Situated 35 km from Chetumal International Airport, the property offers free private parking, praised cleanliness, attentive staff, and exceptional service.
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Cómo valoran los huéspedes el hotel, aspecto por aspecto.
The service was very good, the facilities were super clean.
Miriam·Hace una semana
I didn't notice anything special, but I was disappointed because the car was supposedly parked for us and it ended up on the street.
Farid·Hace 4 semanas
The bed, pillows, and location were good, but the staff had no training to process card payments. The reception desk was very dusty, and there was a coffee maker on the floor along with a rag and a bag of cups. They didn't know which room I had booked. The shelf in my room was dusty, the closet was dirty, and the shoulder pads were broken and old. The bathroom trash can was broken, making it hard to lift the metal lid, and the hand soap smelled awful. The shower area had no curtain or door, and they only left a single roll of toilet paper. The room door had transparent parts, letting hallway light spill in and preventing a peaceful sleep. Inside the room, there was a list of extra charges, including hot water and cleaning, which I hadn't seen in other hotels.
Mariana·Hace un mes
The location was great, and everything else was excellent.
Joch·Hace 2 meses
The hotel was great, comfortable, and clean, but keep in mind it doesn't have an elevator.
Humberto·Hace 2 meses