Hotel Victoria

“Offensive behavior of hotel receptionist led us to leave the hotel immediately.”

We received a 50 % refund, which is convenient. My wife and I arrived at the hotel by bike. We were told that overnight bike parking was not possible, yet the receptionist casually mentioned a nearby parking spot. When we discovered it wasn’t available for overnight stays, he not only failed to help but also insulted us by saying, “I am going on holiday now. Have a nice stay,” in a sarcastic tone and then walked away, leaving us standing in the rain outside the hotel. It seemed to be his last shift and he was in a hurry. Feeling ignored and offended, we found another hotel on short notice and moved there immediately. After two months of email exchanges with hotel management, we received a refund for one of the two nights we had paid for. We never stayed there because of the receptionist’s highly unprofessional behavior, but Hotel Victoria chose to reimburse us only for one of the two nights’ prepayment. I can respect that decision, but it also shows that customer focus is not a priority for this hotel.

Piotr·Ayer

“Freundlich, gut gelegen, sauber, Frühstück gut”

Friendly staff, a convenient location, a clean room, and a good breakfast.

Klaus·Ayer

The location is excellent for both the train station and the city, the value for money is good, and the staff are friendly.

Regina·Ayer

“Verkehrsgünstige Lage”

The staff were very friendly and helpful, and the cheese selection at breakfast was regional and delicious. The hotel is within walking distance of the train station. On the downside, the room’s design is spartan and industrial, the bathroom and shower are very small, the hallway feels more like a B&B, and the breakfast room is too cramped and uncomfortable— I barely managed to endure the tight space.

Julia·Ayer

The location is handy for the train station, but the room was cramped and the surroundings were noisy.

Celine·Hace 2 días