The front desk lady at check‑in was the only staff member who was polite and welcoming. We stayed for 2 nights, and while the hotel itself was fine, our final morning breakfast on June 28 was highly unpleasant because a waiter had a terrible attitude. He deliberately set our table in a corner overlooking the stairs, which felt intentional and dismissive. Only after I strongly protested did he reluctantly move us. After checkout, the manager sent an apology saying, “We are very sorry to hear that our waiter may have come across as rude during your visit. Please accept our sincere apologies for this.” We appreciate the prompt response, but the frontline staff’s behavior badly affected our stay and clearly needs better training.
NoHace 4 meses