The room was very comfortable, clean, and not old. What I didn’t like was that when I tried to request room service, they never answered, and when they finally did, they said they would call me back but never did.
AnaHace una semana
Un momento…
★★★★★·Monterrey·8.8
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o escríbelo sin más: «hacia el 20, tres noches»
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The Hilton Monterrey Valle features elegant rooms with air-conditioning, bathrobes, and tea and coffee makers. Guests enjoy free WiFi and a rooftop swimming pool with terrace. Located 37 km from Monterrey International Airport, the hotel is a 12-minute walk from KidZania Monterrey and near ITESM Campus Monterrey and MARCO Museum Monterrey, offering a buffet breakfast and international cuisine.
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Cómo valoran los huéspedes el hotel, aspecto por aspecto.
The room was very comfortable, clean, and not old. What I didn’t like was that when I tried to request room service, they never answered, and when they finally did, they said they would call me back but never did.
Ana·Hace una semana
The hotel has excellent facilities. First, they overcharged me and I had to clarify the mistake, which took more than an hour, but they eventually admitted their error. Then I asked for the invoice and it hasn’t been issued after a month, so I had to pay for my business trip out of pocket because I couldn’t claim the payment.
Luis·Hace una semana
Excellent. No issues.
Diana·Hace 3 semanas
The rooms were spacious and the breakfast was good and varied, but when I checked in the front‑desk staff didn’t explain the discrepancy in my booking app where the total price was shown. She charged me almost 40 % more because that was what appeared on her system. I asked for her name and requested to speak with a supervisor, yet she refused to give her details, claiming she was already the supervisor and that nothing could be done. After ten minutes of persistence she changed her story, issued a refund voucher, and adjusted the charge to match what was listed in my app, so a solution was eventually found.
Perla·Hace 2 meses
The facilities were very comfortable.
Ericka·Hace 4 meses