“تجربة لن تتكرر”
The location is good and close to all services; the hotel is clean and the furniture is new, and the staff are generally good, especially the restaurant staff during breakfast. I had an issue when checking in: I’d booked 3 rooms for 7 people and asked for an extra bed, but the staff told me the reservation was for one person per room and that I’d have to pay for each extra person. After confirming the booking, it turned out he was right, so I paid an additional 16,000 Lira for the extra guests, accepting it calmly because it was my mistake, not the hotel’s. I also have several comments about the hotel’s management and policies: there are no personal care items or sanitary napkins, and when we asked reception, they said we must request them ourselves and they’re only provided upon request—this is the hotel’s policy! On the second day, the room wasn’t cleaned, and when we asked reception, they said the cleaner wanted to clean at 11, but we were in the room, so I told them 11 isn’t a late time for cleaning. They replied that after 2 you must go down to reception yourself to request cleaning—this is also the hotel’s policy! Note that I left the room at 1, the AC isn’t up to standard and the max temperature is 22.5, and there are no staff to help move luggage between the car and rooms in either direction.
MohammadHace 2 meses