“Great view, ok apartment, but I will never stay here again because of the owner”
I chose this guesthouse mainly because of its great location and the view over the cathedral surf spot and sunset spot, which is very nice. I stayed for 7 days and had a very negative experience, mainly because of the owner’s behavior. I told the owner, Youssef, the day before that I would arrive at 11:00 AM, and he confirmed it via messages. When I arrived, Youssef, who does not speak any English, reacted angrily, shouting and complaining aggressively in front of me about my early arrival. Even though my arrival time had been confirmed, the way it was handled was unprofessional and intimidating. I waited until the official check‑in time of 2 pm and returned later. He upgraded me to a larger apartment on the top floor, which I appreciated. The apartment was spacious and had a beautiful view, which was the main reason I booked. However, the layout made it difficult to enjoy the view because a very large 12‑person table blocked it when I sat on the couch. Since it is a 2‑person apartment, a 12‑person long table isn’t needed, so I temporarily moved the table to the side (with staff approval) so I could actually use the space as intended and enjoy the view as shown in the photos. There were also issues with the amenities. The apartment was advertised as having a kitchen, but the oven did not work, there was no stove installed, and there were no cooking utensils. Additionally, the washing machine was not connected and unusable. When I brought the lack of kitchen to their attention, they informed me that I can use the kitchen on the roof, which was dirty, messy, and not what I paid for. The most serious issue occurred on the 4th day. I moved one of the single beds (about 60 cm to the left) to create a double bed around 2 pm knowing the building was empty as the only other guests staying there checked out that morning.
RossHace 7 meses