Staybridge Suites Reno Nevada by IHG

They fixed the issue after an hour. I booked a king suite but was given a queen suite. When I asked for a fix, I was told “oh, you booked through , and it’s a matter of inventory,” so she said no king rooms were available. I had booked months ago and my reservation listed a king suite. I complained to a manager and an hour later I received a two‑bedroom suite with a king room. That should never have happened! Someone chose to give me the wrong room, and the receptionist still didn’t help. The manager finally resolved it, but I will never book an IHG hotel again. I’ve had issues with them before. If the company books through bookings.com, they should always be correct. NOT A GOOD COMPANY IHG!

Sandy·Hace una semana

“Two nights”

I’ll start with the two‑bedroom suite that had two bathrooms and a tiny kitchen with everything needed. The breakfast was very good and clean, and the staff were very friendly. There’s no pet run.

Amada·Hace un mes

“Good”

Breakfast and staff and clean. Had trouble with our toilet

Melinda·Hace un mes

I liked the food, the hotel’s location is good because there’s no disturbance and there are shops nearby. The rooms are clean. The only thing I didn’t like was that I had three kids and they gave me a room on the third floor, and my children were restless and kept drawing attention with their noise.

Cristobal·Hace un mes

The staff were excellent, the rooms were very nice and clean, and I especially liked the kitchen setup, so everything was perfect.

Jolie·Hace 2 meses