“Great staff, everything else was below average”
Staff was friendly, the location was really nice and there was a lot of parking space. Unfortunately, the hotel fell well short of what we would expect from a 5-star property. While the staff were generally friendly and helpful, the overall experience, facilities and surroundings simply did not match the advertised standard. The first and most obvious issue was the amount of construction taking place throughout the property. Large parts of the hotel felt more like a construction site than a luxury resort, with multiple works taking place in different areas. The surrounding environment was equally disappointing: landscaping was extremely poor, gardens were practically non-existent, there were numerous dead or neglected plants, and very limited space between the accommodation areas. Overall, it lacked the attractive, well-maintained surroundings you would reasonably expect from a 5-star hotel. Breakfast was particularly disappointing, both in terms of quality and selection, and was well below average for a hotel in this category. The breakfast area itself was cramped and could become extremely hot, as the air conditioning was not always working properly. Instead of proper windows in parts of the area, there were plastic covers, which only reinforced the feeling that the property was unfinished. We also had a very unpleasant experience with housekeeping. One of my daughters left a pair of branded pyjamas on her bed, which disappeared during the first room cleaning. We repeatedly asked about them over the following four days and were told they could not be found. On the final day, however, we were told that the pyjamas had actually been found on the second day and had supposedly been left in a room — but nobody could remember which room. This explanation was both confusing and unacceptable, and the pyjamas were never returned to us. There were also several issues with the rooms themselves. The bathrooms were poorly designed, with water splashing across the floor during normal use
Dimitrios·Hace un mes
