“Gemischte Erfahrung – Mühevoller Service vor Ort, aber enttäuschende Abwicklung Wir waren insgesamt leider unzufrieden.”
The staff on site were very helpful and friendly, trying their best with the very limited resources—thanks for that. Overall, I was disappointed. The main issue was the poor communication from the owner (who wasn’t on site) with his staff. When we arrived, no one knew about our booking. The room we booked was dirty and heavily mold‑infested. Because the staff could only act on the owner’s instructions, we weren’t offered a refund or a free upgrade. After a long trip from Cartagena, we had no choice but to pay the extra fee for a better room. That room was better but still far from worth the price. We ended up staying only 2 instead of 3 nights and forfeited the last night despite paying. We were the only guests and everything was already covered or packaged (fan, TV in the restaurant area), so we didn’t really feel welcomed. Very disappointing customer service and lack of goodwill.
JohannaHace un mes