The owner was willing to provide better service.
FernandoHace un mes
Lages·9.3
01
o simplemente escríbelo — «hacia el 20, tres noches»
02
03
Pousada refúgio do lago in Lages offers comfortable family rooms with air-conditioning, lake views, and private bathrooms. Guests relax on the sun terrace, swim in the outdoor pool, or enjoy fishing, walking tours, and bike tours. A daily buffet breakfast and free WiFi are provided, with scenic views, on-site parking, and proximity to Planalto Serrano Regional Airport.
04
05
06
Cómo valoran los huéspedes el hotel, aspecto por aspecto.
The owner was willing to provide better service.
Fernando·Hace un mes
The people who helped us on site were very polite, but the cleanliness left a lot to be desired. In the first chalet the towels and pillowcases showed clear signs of use, as if they hadn’t been changed, so I complained and was moved to another room; there the linens were clean but extremely worn, with holes in the pillowcase and sheet. The floor wasn’t clean either, with dirt and dead insects in the corners. The chalet wasn’t heated— the air didn’t get warm and there was no hot water in the bathroom, which matters in such a cold region. The place looks beautiful from the outside and the staff are courteous, yet the cleaning needs more attention.
Geisa·Hace un mes
Host Domingos was very attentive and kind, meeting the guests’ needs. The team was wonderful (Nana, Andréia, Mário) and all the others. The people were amazing and super welcoming. I went for work with my baby and it was wonderful, the place is incredible. Immersion in nature. I will return many times.
Tauane·Hace un mes
The room was clean and organized, and Nana and the owner were super attentive; access was easy, so I highly recommend it.
Katia·Hace 2 meses
The place is beautiful. The person who welcomed us was very friendly and helpful. The facilities were very poor.
Adriana·Hace 2 meses