Holiday Inn Express Big Rapids by IHG

Breakfast was decent, but the rates felt steep.

Rose·Hace un mes

Very nice breakfast and friendly service from the staff.

Bruce·Hace 2 meses

“Decent stay, but the property is run down”

The location was fine, but the property looked run down, needed repairs, and was somewhat dirty.

Jack·Hace 2 meses

“Pick a different hotel in Big Rapids.”

Not much. it honestly looks like the most run down hotel in Big Rapids. The outside of the hotel is not well maintained at all. My first red flag should have been the false advertisement. They advertise having a bar inside the hotel, they certainly do not. it has been closed down. This is the only reason we choose this hotel over better and less pricey rooms in the city. Did you catch that? (There are BETTER. LESS pricey hotels in Big Rapids) Next: checking in to my $165 dollar room that I already booked online , only to be told no it’s actually $195 because of a $30 deposit fee and it’s to late for me to cancel and go elsewhere. Now get this: we got this hotel room just to get ready for a wedding and sleep after the reception. We walked into the hotel with the clothes we had on and our wedding clothes on hangers (a small makeup bag also). zero luggage. We left that same way the next morning. I woke up on Monday to a $50 charge from the hotel, I called just told be told that I had stolen a blanket from the room and was being charged for it. I laughed and asked them to pull up the cameras of us leaving because we passed right by the check in desk and the lady behind it said “have a great day”. We obviously didn’t have luggage to stuff a blanket in, and we didn’t carry anything but our clothes on hangers out the door. The response I got from the guy on the phone was, “maybe you accidentally took it, everyone makes mistakes”. Now to be clear. this is not about the money. $50 can be made everyday along with the $30 “deposit” that they never returned. This is about questioning my integrity and calling us thieves, when clearly there is proof on camera to prove the opposite on some computer in that hotel. More worrisome should be: How many innocent people have they stolen money from? Ones that don’t notice when a $50 charge hits their account. Now to play devils advocate here and see both sides of the coin. what if a blanket was really not inventoried in the room after being cleaned?

Crystal·Hace 2 meses

“Just a place to put our head for the night.”

Breakfast was decent and the surroundings stayed tidy, but overall it was just a run‑of‑the‑mill stay with nothing remarkable, and the front desk staff lacked any personality.

Mark·Hace 3 meses