“Lamentable”
In the end we weren’t accommodated at this hotel. When we arrived with all our luggage (two large boxes with 20‑kg bicycles each and bags, meaning we had to move everything from one place to another) they wanted to charge us twice the price shown in the app. They said it was for one person (even though it was clear from the reservation that it was for two), didn’t apologize, didn’t help at all, not even find another transport to move the luggage to a different hotel… a lamentable treatment. Afterwards they changed the price in the app so we couldn’t complain.
Camil•laHace un año