“Disappointing 😞”
The pool, BBQ area, pool table, giant Jenga, and many games were great, and the owners were very responsive, giving us early access and useful local tips; the house had lovely bedrooms, one with a beautiful balcony and view, and we appreciated the separate reading room and snug lounge for adults and children. However, the property was freezing cold and damp upon arrival, with rain penetrating the structure, visible damp crumbling plaster, and water on the inside of windows making curtains wet; the heating failed for most of our stay, forcing us to wear coats and blankets while the beds felt wet at night because the sheets were cold. The boiler room emitted strong oil fumes that seeped into the bedroom above, noticed only on the last night when our 10‑year‑old daughter felt ill. The hot tub had a hole in the floor that the owners repaired a second time to stop leaking; we requested chlorination, but the owners left two block tablets near the filter, causing a burn rash for two of us afterward. The grounds and gardens were untidy, with green stains on walls that should have been white, looking unsightly. We understood that issues can arise and that weather had been poor in the weeks before, but as the first paying guests in 2026 this property was not fit for our stay. We asked to leave a day early and receive a refund for one night, which would have been a good chance for the owners to acknowledge the negative impact and relieve us from staying in a cold, damp place, but they refused to refund, a poor decision in customer care that felt very unfair.
VikkiHace 8 meses