Hacienda El Santuario San Miguel de Allende

“Mala experiencia, habitación demasiado pequeña para 3 personas”

We were very dissatisfied with the room. It was too small for three people and smelled strongly of dampness; for the price of 8,400 pesos per night we expected much more. In fact, the photos of the rooms did not match the room we were assigned. I’m a frequent user of Booking, you can check my history, and this time they disappointed us. We have already checked out and the hotel has not refunded us anything. We had to pay again for another stay via another channel.

Alejandro·Hace una semana

“Divino el hotel, nos vinimos encantados!”

Everything was great, the hotel is beautiful, and the service was excellent. The only thing I can say is that the full‑length mirror was missing in the room, and the bathroom had a slight damp smell; we weren’t sure if it was the towels or the curtain.

Carolina·Hace un mes

“大人な休日。”

The staff were nice. Breakfast was a paid buffet mainly featuring Mexican cuisine, which I found very satisfying. The toilet drainage was subpar, the overall ambience was good, but the layout was awkward and there was no elevator, making movement difficult—especially with kids, it felt challenging.

Yu·Hace un mes

The restaurant’s service and food could be better.

Satish·Hace 2 meses

Everything was perfect!

Misericordia·Hace 3 meses