“Extremely disappointing experience with serious hygiene privacy and safety concerns”
The location was fine. Everything else was a mess. We booked two beds in an AC four‑bed dorm at a discounted rate, but the listing didn't specify a female‑only dorm, only a mixed or normal option. I called ahead and was told they could arrange a female‑only room. When we arrived, they tried to put us in a non‑AC room despite our AC booking. I contacted the manager, who checked with the property. We had already waited an hour, so they offered a refund and a free booking elsewhere if they couldn't provide an AC room. The staff assured us the accommodation would be sorted, so we accepted their word and closed the complaint as resolved (a mistake!). We then waited over another hour, even though they said it would take only five minutes, with repeated questions and excuses about the cleaner and check‑in process. Had we known what to expect, we would have taken their offer. We were exhausted and just wanted to freshen up and go out for dinner, but that was ruined. Instead of the proper AC dorm, we were given staff accommodation next to the reception. We later discovered a staff member had been sleeping on one of our allocated beds, with staff clothes and shoes in the room (pictures attached). The toilet was dirty even after cleaning, and its see‑through grill door (pic attached) raised serious privacy concerns. The pillow cover was visibly filthy, and the blankets had strands of hair. Neither was changed despite our requests. The bedsheet was changed only because it had obvious stains. No towels or toiletries were provided. Despite our prior request for a female‑only dorm, a male guest was assigned to the dorm late at night without notice or explanation. One of the windows was open with no glass covering, letting mosquitoes in during the day and night.
Sreekala·Hace 3 semanas