Casa Simpatia Roma Vaticano By Casa Simpatia Vaticano

Great location, just two metres from the Vatican. The bathroom was very spacious and the room was clean. We wanted breakfast or something to eat but the kitchen had no plates, the kettle was completely dirty, and the drawer handles were dirty and sticky; even the burners wouldn’t work without a lighter. I rarely write negative reviews and I’m sorry to do so, but customer service was TERRIBLE. At the time of booking I received a private message saying I had to make a direct transfer to the host; I asked for clarification via WhatsApp because I hadn’t seen any mention of this at booking, and it took two days to get a reply, but that’s fine unless you consider that on the day of our arrival nobody greeted us, we received no information, nobody answered the phone, and we had to ask anyone who entered or left the gate until we found someone who could help. We finally arrived and the girl in the house told us we had to pay (which we had already done via transfer) and when she turned the phone to show me the host’s message with the printed reservation photo, I read a message that said “wake her up,” probably referring to me. Apart from the figure, I sent two messages asking if the transfer had arrived and was answered yes both times. In addition to being unavailable, he was also rude.

Francesca·Hace 9 meses

The location was good. The check‑in was a total chaos: disorganisation, no guidance. To top it off, there was only one bathroom for three rooms, which was insane; we had to wait to use it, and the cleaning left a lot to be desired. The Wi‑Fi also didn’t work well.

Carla·Hace un año

Perfect in terms of transport. It was close to the Vatican. Great restaurants and shops nearby.

Görgenyi·Hace un año

“Arnaque”

I was greeted with a pitiful reception and had to rely on a Wi‑Fi connection that only responded via WhatsApp; phone calls were ignored. Breakfast wasn’t on the premises but at a bar 1 km away, offering just a café and a single croissant. The photos were misleading, the bathrooms were filthy, and a leak that day made the host who was supposed to welcome us unpleasant. The location, however, was spot‑on.

Paola·Hace un año

“Basic, misleading and rude staff. But location was good if you are happy paying for a hostel style place”

The place was clean and well‑located, but it felt more like a hostel than the advertised nice hotel, lacking homeliness and inviting vibes. The room was just a bed and a desk, nothing like the photos, and the entire apartment area smelled strongly of cleaning chemicals. The check‑in person was rude and unwelcoming, and the noise from other rooms echoed throughout, ruining the night. It didn’t justify the price and seemed falsely advertised. The “breakfast included” turned out to be a voucher for a nearby café that only offered a croissant and coffee, which was misleading and disappointing.

Rachael·Hace un año