Royal House Napoli Centro, by ClaPa Group

“Napoli - un sejur aproape nereusit”

Daily cleaning was fine and it was close to the station, but the check‑in was 20 minutes away on foot and the staff spoke English poorly; when I mentioned the fridge wasn’t working, nothing was done. The bathroom smelled awful, the furniture was old and worn, and the walls were so thin that I could hear everything happening next door. The area was pretty grimy with a lot of street litter.

Florin·Hace un mes

“Decepcionante el trato recibido”

The proximity to Central Station was exactly what I wanted, but the check‑in closed at 20:00, an extremely early time for a tourist accommodation, and it had to be done at a different location, which was an unnecessary hassle. The room entry was supposed to be self‑service with codes, so limiting the time and requiring a separate location didn’t make sense. We arrived only 10 minutes after the deadline and were offered to pay an extra 40 €; we had booked for a single night before an early flight, so we expected minimal service. It took almost three hours to resolve the issue because they didn’t answer WhatsApp messages, the only available channel, forcing us to make extra trips and losing rest time. We barely slept before the flight, and the management was utterly inflexible and poorly communicated. The conditions should have been clearer before booking, and we felt cheated and very disappointed. It was definitely one of the worst check‑in experiences we’ve had.

Ernestina·Hace 3 meses

They sent me to pick up my key at another address, where they claimed they didn’t know me.

Pablo·Hace 3 meses

“STAY AWAY.....plase take some time to read the review before you book ....”

The location was good. Where to beginnn. I had stayed a couple of years before with my wife and really enjoyed the experience. This time it definitely was not nice. I had a problem with my flight and needed to stay one more day at the property so I messaged clapa via WhatsApp and they said 150 for one night when I had just payed 100 at booking and they left my message seen they didn't reply to me when I asked about the price. Also they were messaging me in Italian and I when I asked the lady at the reception why not speak in English she said to me when are in Italy and I should learn Italian. I mean fair enough but as English is international language and they are a travel agency would be nice to talk in English as they make their living of tourists. Another problem was that I had booked the room at Umberto 1 and the lady when I went to the reception gave me a different apartment not the one I had booked. So the check-in is at another address and after 3 always so I did my check-in and had to walk 1 mile to the apartment and went to the wrong apartment then came back to the check in address it was like 1 mile away changed my appartment and they game me the one I booked then had to walk back to the apartment that wasn't mine to take my language and then I had to go to my other apartment which was another mile from that one. They didn't even offer a taxi to say sorry for the mix up as they also do shuttle work. Another problem for me was the cleaners of the room. IT WAS VERY DIRTY as you can see on the photos I have uploaded. There was mold everywhere and the toilets were dirty I had to buy bleach and we had to clean the toilet ourself. The curtain was with mold and so was the cupboard as you can see in the photos. HONESTLY STAY AWAY FROM THIS PLACE. Look at the photos and judge for yourself I had more photos and videos but booking didn't allow me to upload

Klajd·Hace 5 meses

The room was very clean and comfortable, but the check‑in process could be improved because you have to walk about 15 minutes to the reception, and they charge a £200 deposit that takes 14 days to be returned.

James·Hace 8 meses