I stay here fairly often—this is my 5th or 6th visit lately. Things were fine before, but the last two trips left a bad taste. I booked two weeks ahead, received confirmation, and everything seemed in order. When I arrived, the system couldn’t find my reservation; after showing all my details and the booking on the website, nothing changed. In the end, they told me I had to pay an extra amount that wasn’t in the original booking (apparently a new reservation was made) and that I had no choice. The issue isn’t the sum—about 150 UAH—but that I was made to wait and pay, and there was no gesture like an apology or a complimentary coffee, even though I ordered it within three minutes.
МарияHace 2 semanas