Ten To Go Hostel

“Poorly designed, badly explained, and made worse by rude staff.”

Mostly clean. Very rude and unhelpful housekeeping staff. I was simply asking how the up and down arrows on the storage drawers corresponded to the bunk beds, because the labeling was extremely confusing. Logically, you would assume that the up arrow refers to the upper bunk and the down arrow to the lower bunk. Apparently, at this hostel, it is the opposite: the down arrow corresponds to the top bunk and the up arrow to the lower bunk. Instead of calmly explaining this, the housekeeper repeatedly spoke to me as if I were the problem for being confused. The whole interaction was unnecessarily rude and frustrating. This could be solved so easily by simply putting bed numbers on the drawers instead of using a confusing arrow system that does not intuitively match the beds. The experience left a very negative impression and genuinely affected the rest of my stay in Barcelona. I would not stay here again

Jerome·Hace 3 semanas

Very close to the train station. Quiet night sleep and free coffee in the morning. Really enjoyed my stay here

Miller·Hace 3 semanas

“AVOID!! Especially if you are a young female traveller… not safe.”

The free tea, coffee, snacks and juice were nice. We had a disappointing experience, especially regarding safety and privacy. As two young female travellers staying in a mixed dorm, we unfortunately did not feel safe or comfortable during our stay. Despite requesting beds together for our two‑night stay, we were separated, while we noticed other couples staying for just one night had been placed together. The dorm lights could not be switched on after dark, leaving the room very dark, and our top‑bunk curtains did not reach the beds, meaning people could easily see inside. We were also uncomfortable having our names displayed on our beds, as we did not want other guests to know we were two female travellers or which beds we were sleeping in. When we tried to cover our names and the gaps in our curtains with our towels, the housekeeper repeatedly moved them, exposing our names again. She also moved our clothing, including my pants that were drying on the towel rail, nearly causing me to leave them behind. The owner justified moving our belongings as a way to keep the dorm tidy, hygienic and presentable for incoming guests. However, our belongings were not untidy or in anyone’s way, and certainly not unhygienic. If keeping the space presentable was the priority, making the beds would have been far more appropriate than repeatedly moving guests’ personal belongings especially moving towels that are on the designated towel rail. There was also mold in the showers. Additionally, the female‑only toilet in the dorm appeared to be used by male guests, as we repeatedly found the toilet seat left up. We also received suspicious messages several weeks before our stay claiming our payment had not gone through and requesting payment. We have not experienced this with any of our other bookings, which raised serious concerns for us about how our booking information may have been accessed.

Megan·Hace 3 semanas

Louis ha sido super atento y super majo, y los baños estaban muy limpios. Poder usar la cocina a todas horas es un puntazo

Tarrio·Hace 3 semanas

“Très chouette”

Très bon accueil, belles parties communes, bon règlement intérieur. Je recommande !. Une petite poubelle pour 14 personnes ça devient vite sale

Lisou·Hace 3 semanas