HANNAH INN - ex HELLO INN

“Номер нормальный, подушки слабенькие, как будто их нет.”

The manager had no interest in resolving a foreign tourist’s complaint about room cleanliness, especially when the tourist had a child. She didn’t speak English and refused to address the issue, merely suggesting an extra payment for a room change (the tourist got help from a bilingual guest). The foreigner asked why he should pay for the hotel’s mistakes. The outcome is unclear, but the hotel’s reputation suffered significantly.

Said·Hace 3 semanas

“Именно людей поменять в обслуживании. Особенно женщину низкого роста с короткой стрижкой”

Everything was clean and orderly, and it was quiet. The staff were rude; they only communicated when you were already booked through a pre‑arranged booking. Their interaction was unprofessional and condescending from a woman with a short haircut. Additionally, the room had a brochure claiming the buffet was open 24/7, and when I approached them at 1 a.m. they yelled at me. It’s terrible—what does “guest” even mean?

Бекжан·Hace un mes

The hotel is excellent.

Aminata·Hace un mes

The hotel was fairly new and the staff were friendly, though I had to use Google Translator to communicate; the room wasn’t spotless, there were hairs in the room and shower, it was very small, and the pillow was very high.

Danilo·Hace 2 meses

“Хороший отель для того чтобы провести выходные”

I felt the place was cozy and the price matched what was offered, but the shower was a bit inconvenient and the door wouldn't close properly.

Nysanbek·Hace 2 meses