Hotel Pequeno Bosque

“Muito boa!”

Breakfast and architecture were good. There was a leak in the bathroom.

Daniela·Hace una semana

“Sofá rasgado na recepção, acomodações necessitando reforma,box dos banheiros encardidos.”

Breakfast and location were positives. The torn sofa at reception gave a feeling of neglect and slovenliness. I thought the location was very good, but the accommodations need a makeover. I traveled with five family members and asked for a room close together (no response to the request). When I asked in person, they said it wasn’t possible because the hotel was full, even though it was clear that there were empty rooms. Small details like no shampoo, no hair dryer in the rooms, and having to get the dryer at reception—far from the room—were annoying. I usually book through Booking and have never had issues. This time, because it was booked via Booking, the assigned room seemed the simplest and least comfortable. The bathroom closet cleaning left something to be desired. As I mentioned, only the location and breakfast were worth it.

Celise·Hace una semana

The service and the consistency of the breakfast were positives; every day the breakfast stayed the same. There was mold in the bathroom and a mirror without a de‑fogger, and aside from the bathroom mirror that was always foggy, there was only one mirror in the double room. There should have been another mirror in the small lounge.

José·Hace una semana

“Cliente decepcionado e insatisfeito.”

The only bright spot was the breakfast staff, who were very helpful. The rooms were in need of maintenance: the toilet lid was loose and the shower was leaking. The soap dissolved completely on first use and was never replaced, and there was no shampoo or conditioner available. The intercom between the room and reception didn’t work. Overall, the staff were not proactive, responses were delayed or ignored. I don’t recommend this place; it’s clear they need to invest in both the facilities and the team instead of just chasing profits. Posting photos online that don’t match reality is pointless.

Rodrigo·Hace 2 semanas

“Ambiente muito aconchegante e bem localizado, com profissionais de ponta!!!”

Breakfast was well served, and every staff member—from reception to breakfast to housekeeping—was friendly and excellent. The only suggestion I have is to improve the lighting in the room; the evening makeup area was a bit dark.

Samantha·Hace 2 semanas