Courtyard Louisville Downtown

“The worst stay ever!!”

The check‑in was the worst. I walked in, and Jerry was eating at the front desk, talking with his mouth full! I gave him my card and driver’s license… when I told him I had booked, he charged me $207.00… I wondered if I was being double‑charged. He said, “We need to focus on this…” and then “I don’t handle that, do you still want the room?” This man was the worst person to ever represent a Marriott hotel! When I asked for the highest floor, he replied, “It looks like they gave you what we had” (2nd floor). The TV didn’t work, so I had to move rooms. Daniel switched us to the 6th floor. They also gave me a late check‑out, and the housekeeper walked right into our room! The phone didn’t work in the 2nd room! This was the worst experience to celebrate my anniversary… Let’s thank Jerry for his very terrible customer service.

Ashlee·Hace una semana

The location was great for accessing many attractions; we saw Chappelle at KFC Yum and checked out other nearby spots. Parking was available in the hotel garage, and we could walk everywhere we wanted to go. The hotel itself was clean, had all the basics in the room, and the staff were super nice and professional. I would definitely stay here again for my next trip.

Erikag122277·Hace 2 semanas

I liked the location—very close to the KFC Yum Convention Center and within walking distance of local bars and restaurants. The room looked clean, but there was hair in the shower.

Webb·Hace 2 semanas

The room came with a white noise machine and a set of ear plugs, which helped a bit, but being in the heart of the nightlife meant we could still hear all the city noise. We stayed on the 7th floor with a balcony that faced the street. The cleaning could have been deeper; the surfaces felt more wiped than actually cleaned. The room was small, the chair was oversized and placed right in front of the sliding balcony door, so with just the two of us we were always in each other’s way.

Davis·Hace 2 semanas

The location was great. The breakfast should have been buffet style.

Teelucksingh·Hace 3 semanas