“Lack of options on the restaurant, nobody understands English. Staff almost rudely actitudes”
The location was good. The staff were unsatisfactory.
AgustinHace 2 semanas
Un momento…
★★★★★·Hangzhou·8.0
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o simplemente escríbelo — «hacia el 20, tres noches»
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Located in Hangzhou, ELong Hotel Hangzhou West Lake offers family rooms with private bathrooms, air-conditioning, work desks, and city views. Guests enjoy free WiFi, bathrobes, and toiletries. The hotel features a modern restaurant serving Chinese and American cuisine, a fitness centre, and a coffee shop. Free parking and 24-hour front desk services are available, along with laundry, room service, and car hire, near Wushan Square and Lingyin Temple.
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Cómo valoran los huéspedes el hotel, aspecto por aspecto.
The location was good. The staff were unsatisfactory.
Agustin·Hace 2 semanas
The receptionist was very helpful when I had left my phone in a taxi. Though she didn’t speak English, she used a translator on the phone to help me retrieve it. The lobby, however, left something to be desired.
Manish·Hace 2 meses
The accommodation was pleasant, centrally located, with friendly staff, clean rooms, and a good breakfast with several variations. The manager was very helpful and the bed was comfortable, and the toiletries were of good quality. It’s very close to the train.
Samir·Hace 4 meses
The location is good and the room is comfortable.
Xavier·Hace 4 meses
I stayed in a top‑equipped room that was nice and modern with very comfortable beds and a large breakfast selection—though it was all Asian. The staff were friendly and helpful, but the front desk couldn’t speak English. My booking from booking wasn’t recorded at the hotel, making it hard to sort out the language barrier.
Brunhild·Hace 5 meses