“It’s good and okay.”
The staff were genuinely friendly and helpful, and the Sunset Grill was delicious. However, the A/C was ineffective, making sleep terrible, and the buffet dishes lacked flavor.
EricaHace 5 días
Un momento…
★★★★★·Puerto Vallarta·7.9
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o simplemente escríbelo — «hacia el 20, tres noches»
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The Buenaventura Grand Hotel & Great Moments is a 5-star, family-friendly hotel in Puerto Vallarta's heart, surrounded by tropical gardens and situated on the beachfront, steps from the iconic Malecón. The hotel features spacious rooms with private balconies, air conditioning, and satellite TV. Three heated pools, a kids' club, gym, and Shakti Spa are among its standout amenities, with multiple restaurants and bars serving Mexican and international cuisine.
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Cómo valoran los huéspedes el hotel, aspecto por aspecto.
The staff were genuinely friendly and helpful, and the Sunset Grill was delicious. However, the A/C was ineffective, making sleep terrible, and the buffet dishes lacked flavor.
Erica·Hace 5 días
The beach‑side restaurant makes the stay worthwhile, but the staff are overly pushy—right when you arrive they try to sell you a membership, then lie and change their attitude if you say no, ignoring you entirely. The buffet food is bad and repetitive, which disappointed my high expectations. I preferred the cheaper sibling hotel, Hacienda Buenaventura.
Liliaguilo·Hace una semana
I appreciated the property itself, but the beach and food left a lot to be desired.
Teresa·Hace un mes
The place was spotless, the food was good, the staff friendly, and it had just been remodeled.
Norma·Hace un mes
The staff’s excellent service, especially at reception, really showed they went the extra mile to solve any issue, and the food was superb, though they could add snack zones near the pools.
Bernardo·Hace un mes