The location is nice, the room is nice, the breakfast is good. The hotel itself was generally OK, but I need to highlight a very serious issue regarding payments and transparency. I booked and handled most of the payment through the platform. However, it was not made sufficiently clear before arrival that the hotel would require an additional deposit at check‑in. So an additional amount was charged/blocked on top of what I had already paid for my stay. At check‑out, I was assured that the deposit had been released and would be returned to my account. Three weeks later, I still have not received the money. The worse is that I contacted the hotel but now they are not even responding… Because the money has still not been returned, I am left with serious concerns about the way deposits are handled at this property. From a customer’s perspective, an unexplained additional charge that remains missing five weeks later can understandably raise concerns about whether guests are effectively being overcharged. Based on my experience, I cannot recommend this hotel. I strongly advise future guests to clarify in writing exactly how much will be charged at check‑in, what portion is a deposit, and when and how it will be returned.
AdelinaHace 2 meses