“Terrible”
The booking system approved the reservation, but the property ultimately told us they needed to cancel it.
YeozreeHace un año
Un momento…
★★★★·Sandakan·3.5
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o simplemente escríbelo — «hacia el 20, tres noches»
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SUSAN HOTEL SEAFRONT in Sandakan delivers 4‑star comfort with free Wi‑Fi, air‑conditioning, and private en‑suite bathrooms. Rooms feature work desks, showers, slippers, TV, electric kettle, and wardrobe. The hotel offers a 24‑hour front desk, family rooms, free parking, and a dining table. Located 14 km from Sandakan Airport, it provides easy access to local attractions.
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Cómo valoran los huéspedes el hotel, aspecto por aspecto.
The booking system approved the reservation, but the property ultimately told us they needed to cancel it.
Yeozree·Hace un año
I really liked the room; it’s very spacious and suitable for families, and the price is worth the size. The floor needs to be swept and mopped—there’s a lot of dust, and it hasn’t been cleaned in a long time.
Kumpit·Hace 2 años
Absolutely nothing good. The worst place we found in Malaysia. Our flight was delayed until the next day, so we had to find last‑minute accommodation for the night. We booked and paid in advance, but upon arrival a woman told us we couldn’t stay (even though we were paid) because the hotel was full. They had accepted our reservation, charged us, but the hotel was full—an outright scam. Because it was late, we had to return to the airport and sleep on the seats. At the reception, the woman said they would cancel my reservation for a refund, but she didn’t cancel it and stopped answering my messages. They kept the reservation money. Thanks to Booking and their efficient customer service, we recovered the money. We only saw the “reception,” which was quite dirty. Don’t stay here. It’s a real scam.
Nuria·Hace 2 años
The service was okay. To ensure nothing was left behind in the room, it took several days to confirm with the housekeeper. The last reply was, “If something is left, the housekeeper will let me know. But how many days? He didn’t tell me.”
Intan·Hace 2 años
Terrible hotel! I booked a family room (2 double beds), but only one person was allowed to enter because the booking said it was for one person—does that make sense? Two big beds but only one person can stay overnight? The staff were unprofessional and poorly managed, so I don’t recommend it.
Nurul·Hace 2 años